Last updated: June 2024

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Terms of Use

 

Shig’s Enterprises Ltd. (hereinafter referred to as “us”, “we” and/or “Fujiya”) welcomes you to this site. Please read our terms of use carefully before using this website (hereinafter referred to as “website” and/or “site”). These Terms of Use are a binding contract that governs the use of the Fujiya website and contains other important provisions. Each time you access the Fujiya website you acknowledge that you have read, understood, and agreed to these terms of use. If you do not agree with these Terms of Use, you may not access or use the Fujiya website.

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Changes 
We reserve the right, in our sole discretion, to modify a portion of these Terms of Use at any time without further notice and without incurring any liability or obligation. We will post changes to this Terms of Use by indicating at the top of this page the date in which the changes were made. Your continued access to this site after such changes constitutes your acceptance of, and agreement to be legally bound by these terms as stated.

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Website Errors
We take all efforts to ensure that the information contained on this site will be accurate and up to date. However there may be information that contains typographical errors, inaccuracies or omissions. This may relate to products, store information, promotions, offers and/or availability. We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice (including after you have submitted an order). 

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Copyright

All content included on this site such as text, graphics, logos, images, audio or video, is the property of Fujiya and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Fujiya and is protected by international copyright laws. Your use of the website does not transfer you any right, title or association with the website and its content.

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Permissible Users
This website is designed for and intended for use by adults. If you are under the age of majority in the jurisdiction where you reside, you may use this website only with involvement of a parent or guardian. If you are a parent or legal guardian, you must supervise the use of the website by children, minors, and others under your care. You agree to be responsible for their use of the website, whether or not the use if in conjunction with your personal account. You are fully responsible for the online conduct of the minor and any purchases made by the authorized minor. You may not use this website if you breach these Terms of Use, or if your permission to use the website has been suspended or terminated by Fujiya.

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Your Information
You will ensure that you provide accurate and current information about yourself as requested and to promptly update such information as necessary to maintain its accuracy. You agree to ensure your account information (including your legal name, residential address, email address), payment information (including your credit card numbers, expiration dates and CVV), and transaction-related information, is true, accurate, current, and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, Fujiya or any other person may incur as a result of your submission of any false, incorrect, or incomplete information or your failure to promptly update your account information and payment information if they change.

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Terms of Sale

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Payment

We accept VISA, MasterCard, American Express, JCB, and Discover credit cards. All payments are processed through Moneris Checkout, which complies with the Payment Card Industry Data Security Standards (PCI DSS). When you place your order, your method of payment will be charged.

 

You agree to pay for the items at the prices stated at the time you submitted the order, along with any applicable delivery fees and taxes.

We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. Your order is not accepted until the day of your pickup/delivery order. We may contact you for additional information before accepting any order. If we cancel all or part of your order, we will issue a refund to your credit card account in the amount charged for the cancelled portion (if you have already been charged) or you will not be charged for the cancelled portion. Some situations that may cause your order to be cancelled in part or in full are:

• Limitations on the product quantities available for purchase 

• Inaccuracies or errors in the published product or pricing information

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If your card is declined by your card provider, Fujiya will contact you to discuss alternative payment options. Additional fees may be incurred if payment is declined and alternative payment arrangements are required. If your card is rejected by the card issuer and other payment arrangements are unsuccessful, your order will not be prepared for pick up or delivery. Fujiya will have no obligation to fulfill your order and you will be advised by email that your order will be rejected.

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You agree to provide ideally 24 hours notice by telephone for any order cancellation or modification. We must confirm your order cancellation and it is up to Fujiya's discretion to accept the cancellation. If you do not cancel and fail to pick up your order, you will still be charged the full amount. If you wish to modify your order, you will be refunded or charged again for the items removed or added. 

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Availability of Items

The purchase of products is subject to availability. In the event that Fujiya advises that the products are no longer available, Fujiya does not have any obligation to provide such products and you will have no obligation to pay Fujiya for such products. 

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Pricing

The purchase of products is subject to availability. In the event that Fujiya advises that the products are no longer available, Fujiya does not have any obligation to provide such products and you will not have the obligation to pay for such products. 

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Taxes

Items on the website do not include taxes. When you place an order, the taxes will be shown in your Order Summary during checkout.

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Delivery Rates

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Delivery orders are subject to a delivery fee based on delivery zone and minimum subtotal amount. To determine your delivery zone, search your address in Google Maps. The zone will automatically be calculated at checkout. For the zones, fees and delivery minimums, see the bottom of this page.

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Delivery orders require minimum 72 hours notice.

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Privacy Policy

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Our Commitment

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act ("Act").

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Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

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Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to your name ("Personal Information").

We collect Personal Information for the following purposes:

• to individualize your experience on our website

• to communicate separately with you

• to facilitate your movements throughout our website

• to be able to selectively send you communications that may be of interest to you, either electronically or otherwise

• to process and respond to your specific suggestions, comments, inquiries and requests

• to personalize and improve your shopping experience

• to administer and facilitate your participation in contests, and promotions

• to create and manage your account

• to help improve Fujiya's products and advertising 

We will only collect personal information for the purposes we have identified above and that are reasonable in the circumstances. We will only collect personal information through methods that are lawful, will not collect information indiscriminately and will try to collect personal information directly from the individual concerned unless authorized by that individual to collect it from a third party or otherwise as permitted by the Act.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

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Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition

to the supply of a product or service, except as required to be able to supply the product or service.

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Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

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Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period required to fulfill the purpose for which we collected it or as may be required by law.  We will only use or disclose personal information for the purpose(s) for which it was collected. We may disclose the personal information to:

• a person who in our reasonable judgment is seeking the information as an agent of the individual

• a credit reporting agency

• a public authority or agent of a public authority, if in our reasonable judgement, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information

• where you consent to such disclosure or it is required or authorized by law

We do not sell, rent, loan, trade, or lease any personal information collected at our site, including contact forms, download requests or email lists.

We will retain for at least one-year personal information that has been used to make a decision about a client, customer or employee.

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Website Security

We use Secure Socket Layer (SSL) technology which encrypts the data you send over the internet. If SSL is enabled, you will see a padlock in your browser search field. You can also click on the padlock to get information about the SSL digital certificate registration.

To know you are using a secure browser, the website will also begin with 'https:' instead of the normal 'http:'.

 

Cookies

A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website’s functionality and, in some cases, to provide visitors with a customized online experience. Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

A cookie cannot be used to access or otherwise compromise the data on your hard drive. If you arrive at our website with your browser configured to disable cookies, you will not be identified until you register and sign-in. Please be advised that cookies may be required to complete certain functions on this website, such as making purchases or placing orders at our online store.

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We collect certain aggregate information, such as tracking the Internet address of the domains from which you visit our site and analyzing this data for trends and statistics, tracking your IP address (the number that is automatically assigned to your computer when you are using the Web), and tracking your browser type.

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We use this aggregate information to help diagnose problems with our servers, to administer our website, and to gather broad demographic information. None of this information is connected with your personal information. We may also generate non-identifying and aggregate profiles from personal information provided during registration (such as the total number, but not the names, of clients).

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Use of IP Addresses

An IP address is a number that is automatically assigned to your computer whenever you're surfing the Internet. Web servers automatically identify your computer by its IP address. We may collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of our website. When clients request pages from our website, our servers log the requesting clients' IP addresses. We normally will not link IP addresses to anything personally identifiable, which means that clients' sessions will be logged, but client identity remains anonymous to us. We can and will use IP addresses to identify a client when we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, website, or any person, or where it is otherwise authorized or required by law. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

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Safeguarding Personal Information

We will protect personal information in your control against risks of loss, theft, unauthorized access, disclosure, copying, use, modification or destruction by security safeguards that are appropriate to the sensitivity and format of the information.

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If you do not want us to process your data anymore, please contact us at info@fujiya.ca.

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Unsubscribe Policy

We strive to only send e-mails to those who want to receive it. If you would not like to receive future e-mails from us, reply to any email with UNSUBSCRIBE as the subject.

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Complaints

If you have complaints about how your personal information is being handled by us, you may file a written complaint with our designated representative at the contact address listed above. Such complaint must clearly state the nature of the dispute and contain all necessary contact information for you.

We will acknowledge receipt of a complaint, investigate such complaint and notify you of the outcome of the complaint, including any relevant steps taken.

If a complaint has not been resolved to your satisfaction, you may seek redress with the British Columbia Information and Privacy Commissioner.

 

Links to Other Sites

We are not responsible for the content or the privacy policies of websites to which our website may link, and our privacy policy does not apply to those websites. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.

 

Revisions to this Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

 

Store Return & Exchange Policy

Returns and exchanges are accepted within 14 days with the following:

• Item to be returned, unopened & in re-sellable condition

• Original Fujiya receipt

• Card receipt (if applicable)

No returns accepted on:

• Kitchen-prepared takeout foods

• Products from these categories: Produce, Meat, Seafood, Frozen, Dairy, and Bakery (unless there is a confirmed quality issue)

• Gift cards

• Clearance products or products clearly indicated with a short shelf life or defective

 

Refunds will be returned on the original method of payment. Fujiya reserves the right to make final decisions on any changes to the return policy.

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Delivery Zones & Rates

Delivery orders are subject to a delivery fee based on delivery zone and minimum subtotal amount. The zone will be automatically calculated at checkout based on your delivery address. 

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Delivery orders require minimum 72 hours notice. See below for zones, minimums for free delivery, and fees if you are under the minimum.